DELIVERY AND RETURNS
GEM offers the delivery of its products in metropolitan France from 69 euros in relay point and 180 euros in colissimo. It takes between 24 and 48 working hours for the preparation and shipment of your order. The delivery time will then depend on the carrier chosen, between 48 and 72 working hours on average for standard delivery. The deadlines are given as an indication and depend on external factors correlated to the conditions of transport, GEM cannot be held responsible for a delay in delivery and the shipping costs cannot be reimbursed. We also invite you to take into account the day of the order, because any order placed the day before and during the weekend is prepared and dispatched the following working day.
Colissimo: 48 to 72 hours
Colissimo collection points: 48 to 72 hours
You have a withdrawal period of 14 working days from the delivery of the products to return them to us for exchange or reimbursement. Products must be returned in their original packaging and in perfect condition. Damaged, soiled or incomplete items are not taken back. The return costs will be the sole responsibility of the Buyer. The return of products must be accompanied by a return form (click here to download it).
You must also notify us of the return by sending an email with your order reference to the address: firstname.lastname@example.org. We will give you the product return address in response to this email.
The exchange (subject to availability) or refund will be made within 15 days of receipt by the Seller of the items returned by the Buyer.